Contact information

Contact Information

In compliance with applicable e-commerce disclosure requirements under US FTC regulations and EU Regulation (EU) 2016/679 (GDPR), we provide the following contact details.

1. Business Information

  • Owner: JERMAINE L LEE
  • Brand name: Valren
  • Website: valrentravel.com
  • Customer support email: support@valrentravel.com
  • Business address: 5250 Northwestern Dr, Matteson, IL 60443, United States

2. Customer Support

For any questions, complaints, or requests related to your orders, products, returns, or any other matter, please contact our team through the following channels:

Email (primary channel):
support@valrentravel.com
Our team will respond to all inquiries within a maximum of 2 business days.

Contact form:
Available at valrentravel.com. Please include your name, email address, order number (if applicable), and a detailed description of your inquiry.

Valren does not currently offer phone support.

3. Support Hours

  • Monday to Friday: 9:00 AM – 6:00 PM (US Central Time)
  • Saturdays, Sundays, and public holidays: service unavailable.

Inquiries received outside support hours will be answered on the next business day.

4. Formal Complaints

You have the right to submit a formal complaint by emailing support@valrentravel.com with the subject line "Formal Complaint", including a description of the issue, your order number, and the resolution you are seeking.

Valren will acknowledge receipt of your complaint within 2 business days and will provide a resolution within a maximum of 30 calendar days, in accordance with applicable consumer protection regulations.

If your complaint is not resolved to your satisfaction, you may contact the following authorities:

  • US customers: Federal Trade Commission (FTC) at www.ftc.gov, or your applicable state consumer protection agency.
  • EU customers: Your national consumer protection authority, or the EU Online Dispute Resolution (ODR) platform at https://ec.europa.eu/consumers/odr/.

5. Data Protection Rights (EU Customers / GDPR)

To exercise your rights under the GDPR (access, rectification, erasure, objection, restriction, and portability), please contact us:

  • Email: support@valrentravel.com
  • Subject line: "GDPR Rights Request"
  • Include: your full name, a description of the right you wish to exercise, and a copy of your identity document.

We will respond within one month, extendable in exceptional cases as permitted by Article 12 of the GDPR.