Terms of service

Terms of Service

In accordance with applicable US Federal Trade Commission (FTC) regulations, state consumer protection laws, and the EU Consumer Rights Directive 2011/83/EU and Regulation (EU) 2016/679 (GDPR).

1. General Information

The following information is provided in compliance with applicable e-commerce disclosure requirements:

  • Owner: JERMAINE L LEE
  • Brand name: Valren
  • Address: 5250 Northwestern Dr, Matteson, IL 60443, United States
  • Email: support@valrentravel.com
  • Website: valrentravel.com
  • Business activity: E-commerce of backpacks and travel bags

2. Scope and Acceptance

These Terms of Service govern your access to and use of valrentravel.com, as well as the purchase of products offered through the website. By accessing the website or placing an order, you agree to be bound by these Terms of Service.

Valren reserves the right to modify these terms at any time. The version in effect at the time of each purchase will apply to that transaction.

3. Purchase Process and Contract Formation

The purchase process on valrentravel.com works as follows:

  1. Product selection: Add the desired products to your cart.
  2. Shipping information: Provide your full name and delivery address.
  3. Payment method: Select your preferred payment method.
  4. Order review: Review your order summary, including products, prices, and shipping costs.
  5. Order confirmation: By clicking "Place order", you confirm the purchase and accept these Terms of Service.
  6. Email confirmation: Valren will send you an order confirmation email, which constitutes the completion of the sales contract between the parties.

The language of the contract is English. These Terms of Service and the order confirmation together constitute the entire agreement between the parties.

4. Prices and Taxes

All prices displayed on valrentravel.com are shown in US Dollars (USD). Applicable taxes may vary depending on your location and will be displayed during checkout before order confirmation.

Prices may change at any time, without affecting orders already confirmed.

Shipping costs, if applicable, are shown separately during the checkout process before order confirmation.

5. Payment Methods

Valren accepts the following payment methods:

  • Credit card (Visa, Mastercard, American Express, and other compatible cards)
  • Debit card
  • PayPal

Payments are processed securely through Shopify Payments and PayPal, which comply with Payment Card Industry Data Security Standards (PCI DSS). Valren does not store full payment card details at any point.

6. Product Availability

Valren makes every effort to keep the catalog and available stock up to date. If a product becomes unavailable after an order is confirmed, Valren will notify you by email and cancel the order, issuing a full refund.

7. Intellectual Property

All content on valrentravel.com — including texts, images, photographs, logos, icons, graphic design, and source code — is the property of Valren or its licensors and is protected by applicable intellectual property laws.

Reproduction, distribution, public communication, or transformation of such content without prior written authorization from Valren is strictly prohibited.

8. Acceptable Use

You agree to use the website lawfully and refrain from:

  • Using the website for fraudulent or unlawful purposes.
  • Attempting unauthorized access to computer systems or other users' data.
  • Transmitting viruses, malicious code, or any element that could damage Valren's or third parties' systems.
  • Reproducing, copying, selling, or reselling any part of the website without express authorization.

9. Limitation of Liability

Valren shall not be liable for indirect, incidental, special, or consequential damages arising from the use or inability to use the website, provided such damages are not attributable to willful misconduct or gross negligence.

Valren's maximum liability to the customer shall be limited to the total amount paid by the customer for the purchase that gave rise to the claim. This limitation does not affect any mandatory consumer rights under applicable law.

10. Online Dispute Resolution (EU Customers)

In accordance with EU Regulation No. 524/2013, EU customers may access the European Commission's Online Dispute Resolution (ODR) platform at: https://ec.europa.eu/consumers/odr/

We encourage you to contact our support team at support@valrentravel.com as a first step. We are committed to responding within 2 business days.

11. Governing Law

For customers in the United States, these Terms of Service are governed by applicable US federal and state consumer protection laws, including FTC regulations.

For customers in the European Union, mandatory EU consumer protection laws apply, including Directive 2011/83/EU and Regulation (EU) 2016/679 (GDPR). Nothing in these Terms limits your rights under applicable mandatory consumer protection legislation.